So why am i talking about this? Cause today, i had to order the cakes that i need for that day. So we did check and asked a few different cake shops and finally decided on this one cause it has a 10% discount with safra card and i have a free sticker for each box with our names printed on it. So i had to borrow a safra card from my colleague and head down to order my cakes.
This lady in the shop had no idea what she sells in her shop and it got me so fustratred that i nearly wanted to slap her... I said, 'i want to order cakes for guo da li. Wedding cakes.' and she asked me to choose one of her decorated cakes in the catalogue. I firmly said no and she said she does not have the cakes.
I could so slap her in the face! Come on! U are in the service line and you don't even know how to say, 'i'm sorry, i'm not sure about this. Could i do a quick check and get back to you?'. All she said was, 'no, no, no! We don't have. NO!' grrr! Stupid service!
Labels: cakes, customer service, wedding
